Shipping policy

Thank you for shopping with NEXORIUM GAMES LLC. As a clothing company, we are dedicated to ensuring your apparel products are delivered accurately, in perfect condition, and within a reasonable timeframe.

1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after we receive your order confirmation. In the event of high order volume, processing times may be slightly extended, and we will promptly notify you if there are any significant delays that affect your delivery timeline.

2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be automatically calculated and displayed during the checkout process, based on your shipping address and order weight. Our standard shipping service typically takes 15 business days for delivery. Please note that delivery times are estimates only and may be affected by carrier delays, customs clearance (for international orders), weather conditions, or holiday periods.

3. Shipment Confirmation and Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing detailed tracking information. Tracking details usually become active within 24-48 hours after the shipment is dispatched, allowing you to monitor your package’s progress at any time.

4. Address Accuracy and Disclaimer
Please double-check that your shipping address is accurate and complete when placing your order. NEXORIUM GAMES LLC is not liable for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, additional reshipping fees may apply.

5. Lost, Damaged Packages and Apparel Care
If your package is lost in transit, please contact us within 7 days of the expected delivery date to initiate an investigation. For damaged items, please reach out to us within 48 hours of delivery and provide clear photos of the damaged products and their packaging; we will review your case and resolve the issue promptly. Additionally, please care for your clothing items according to the care instructions included with each product. We are not responsible for damage caused by improper washing, drying, alteration, or misuse.

6. International Shipping Notice
For international shipments, customs duties, taxes, or import fees may be imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost.

7. Contact Information
If you have any questions or concerns regarding this Shipping Policy, please feel free to contact us:
Trade Name: NEXORIUM GAMES LLC
Email: service@nexoriumcloset.shop
Physical Address: 243 Sharp Rd, Liberty KY 42539, United States